Emre ORHAN
Technical Product Owner | Enterprise SaaS & Cloud Platforms | SAP, Salesforce, ServiceNow | Systems Integration | Digital Transformation | Agile | 12+ Countries Enterprise Experience
PROFESSIONAL SUMMARY
Technical Product Owner and Enterprise IT Leader with 10+ years of experience delivering end-to-end digital transformation across global Fortune 500 environments (Coca-Cola, Schaeffler). Proven track record owning portfolios of 34+ enterprise applications across 12 countries, driving Agile product delivery from roadmap to release. Deep expertise in IFS, SAP, Salesforce, ServiceNow, Azure, and API/middleware integrations (Mulesoft, REST, OData), combined with hands-on AI implementation experience. Consistently bridges business stakeholders and engineering teams to deliver measurable ROI including a 90% efficiency gain in core operations and a 12% customer growth through data-driven product decisions.
CORE COMPETENCIES
ERP & CRM: SAP, Salesforce (Admin, Apex, Commerce Cloud, Sales Cloud), IFS ERP (8/9/10), PerfectGym, Odoo
IT Service Mgmt: ServiceNow (CMDB, ITSM, Change Management), Jira, Confluence, Redmine
Integration & APIs: Mulesoft, REST API, OData V4, LDAP, SSO (Azure AD / SAML), SAP EDI (Idoc)
Cloud & Infra: Microsoft Azure, AWS, Windows Server (2012–2022), Active Directory, Juniper VPN, Cisco
Data & Analytics: Power BI, SQL, PL-SQL, Oracle DB, MSSQL, Data Warehouse Design, ETL
AI & Emerging Tech: AI Interview Avatar, Multilingual AI Video Dubbing/Subtitle Engine
Security & Compliance: ISO 27001, Penetration Testing Coordination, CyberArk, Infosec Review, Business Impact Analysis, GRC
Methodologies: Agile (Scrum, Kanban), Waterfall, SDLC, Earned Value Management, PSPO I Certified
Tools: Microsoft Office 365, SharePoint, MS Project, Postman, Power Automate
PROFESSIONAL EXPERIENCE
Technical Product Owner | Coca-Cola | Istanbul, Turkey (Supporting 12 Countries) | Oct 2022 – Oct 2025
• Owned a portfolio of 34 enterprise applications (SAP, Salesforce, ServiceNow, and domain-specific SaaS tools) supporting operations across 12 countries from Turkey HQ, serving as the primary liaison between business stakeholders and technical teams.
• Led RFP preparation, vendor evaluation, procurement, infrastructure setup, SSO/LDAP integration, and go-live for 20+ applications end-to-end, including Everbridge Crisis Management, TeamMate Audit.
• Implemented a Mulesoft-based SAP-to-e-signature integration for Kazakhstan, eliminating 300,000+ paper invoices/year and achieving a 90% reduction in invoice processing time and effort.
• Delivered 2 AI product implementations: an AI-powered video interview avatar and a multilingual AI dubbing/subtitle engine enabling training content delivery across 12 countries on the LMS platform.
• Deployed ServiceNow CMDB for all enterprise applications, capturing SLA, criticality, ownership, and business impact data enabling structured IT Asset Management and request workflow ownership.
• Designed and executed a Disaster Recovery simulation for critical applications, achieving 100% system restoration within 2 hours and establishing documented DR runbooks adopted organization-wide.
• Expanded ownership of Salesforce Legal and HR forms to 12 countries: re-engineered 7 legal form workflows to align with local compliance requirements, integrated with contract management systems, and automated case file creation in the THOS legal platform.
• Led ISO 27001 compliance reviews, penetration test coordination, and Infosec evaluations for all owned applications; maintained Network and Architecture diagrams and Business Impact Analysis documentation.
• Managed full Agile delivery lifecycle using Jira and Confluence for sprint planning, backlog refinement, stakeholder reporting, and release coordination.
Product Owner | Mars Athletic Club (MAC) | Istanbul, Turkey | Apr 2022 – Oct 2022
• Spearheaded the upgrade of PerfectGym ERP, leading integration re-architecture for 10+ connected applications mobile app, payment gateway, web portal, accounting, and BI within a 6-month timeline.
• Tested and documented 6,000+ REST API to OData V4 integration mappings using Postman and Confluence, ensuring zero data loss and full backward compatibility across all systems.
• Replaced Oracle BI with Power BI built a new data warehouse model, delivered executive dashboards with drilldown capability, and implemented role-based report distribution from C-suite to gym floor teams.
• Leveraged gamification and customer behavior analytics to introduce personalized class recommendations in the mobile app, resulting in a 12% increase in active memberships and a 26% increase in gym visit frequency.
• Facilitated all Scrum ceremonies (backlog refinement, daily standup, sprint review, retrospective) in Jira; tracked velocity via burndown charts and managed stakeholder alignment throughout delivery.
IT Coordinator | Schaeffler (German Automotive Tier-1) | Istanbul, Turkey | Apr 2019 – Apr 2022
• Managed IT operations for Schaeffler Turkey across corporate IT (reporting to Germany HQ) and local application management, covering data center, IAM, network, infosec, device management and ERP systems.
• Built a SAP EDI-to-XML middleware integration between SAP and the local ERP (covering orders, invoices, delivery notes, and procurement), eliminating manual dual-entry and achieving a 90% efficiency improvement in Order Management, Finance, Customer Relations, and Import departments.
• Developed a Salesforce Apex application enabling the engineering team to log customer support cases and share field insights with the sales organization, improving CRM data quality and cross-team collaboration.
• Digitized all HR paper-based processes (leave, expense, travel requests) by implementing a .NET/MSSQL HR portal with SSO and internal DNS enabling fully remote and mobile workflows, a critical asset during COVID-19 with zero business disruption.
• Completed a zero-downtime data center relocation (12 servers, 4 Cisco switches, 2 VPN boxes), migrated 8 servers from Windows Server 2012 to 2019, and transitioned 8 additional servers to Azure Cloud all with no production outage.
• Designed and deployed site-to-site Juniper VPN infrastructure across all Turkey-Germany locations, complemented by 3CX VoIP telephony and full WLAN/LAN network overhaul.
ERP Consultant & Project Manager | IFS (Enterprise ERP Vendor) | Istanbul, Turkey | Oct 2015 – Apr 2019
• Delivered end-to-end ERP implementations for 12 clients across presales, requirements analysis, solution design, development, go-live, and hypercare specializing in Project Management, Supply Chain, MRP, and Manufacturing modules.
• Designed and brought to market TR Construction a contract and subcontractor invoice management product sold to 14 construction companies, managing the full product lifecycle including gap analysis, workshops, and client training.
• Served as Project Manager on 4 concurrent ERP implementations, applying Agile and Kanban methodologies; conducted 50+ client-facing workshops and replaced Oracle Primavera with IFS Project Management at two major clients.
• Implemented SFI (Norwegian shipbuilding standard) project-based production modules at Sefine Shipyard, enabling design and production teams to manage project deliverables, supply chain activities, and earned value calculations in IFS.
• Delivered Earned Value and Waterfall methodology training to 20+ R&D departments; built custom SQL/PLSQL reports and IFS Lobby dashboards for real-time project performance visibility.
Project Engineer | Soletanche Bachy (International Construction) | Doha, Qatar | Jun 2014 – Sep 2015
• Delivered ground improvement and waterproofing injection works on Doha Metro LRT, Lusail City infrastructure, and Al Matar Airport metro station projects across Qatar.
• Engineered a threaded pipe-joint system to safely perform 12m-depth grouting operations within 10m crane height restriction and jet fuel contamination zone at Al Matar enabling on-spec execution under strict HSE constraints.
• Completed critical-path 260-point grouting scope at Al Matar Metro Station 6 days ahead of TBM arrival through precise workforce, equipment, and material planning earning recognition as the branch's top-performing team in 2014.
EDUCATION
MBA, Business Administration | Hasan Kalyoncu University | 2017 – 2018
B.S., Civil Engineering | Istanbul Technical University (ITU) | 2009 – 2014
CERTIFICATIONS & PROFESSIONAL DEVELOPMENT
• Professional Scrum Product Owner I (PSPO I) Scrum.org
• Google Project Management Specialization Google
• IBM Data Analyst Professional Certificate IBM
• Applied Data Science I & II (Machine Learning & Python) WorldQuant University
• Salesforce Business Administrator Salesforce Trailhead